FAQs

Shipping

How long will my order take to process?

How much is shipping?

Do you offer free shipping?

My order hasn't arrived yet!

Will international orders be charged custom/duty taxes?

Shopping

How do I get 10% off my first order?

How do I know what size ring I am?

Help! The item I want is sold out or unavailable in my size

What ring sizing system do you use?

How do I convert my ring size from another brand?

What range of ring sizes do you stock?

Can I use multiple discount codes on my order?

What is your gold jewellery made from?

Are your stones real?

Do you offer a warranty on your jewellery?

Do you offer Afterpay?

Jewellery Care

How do I care for my new jewellery?

My jewellery has lost its shine!

Wholesale

How do I stock Mermaid Beach co. in my store?

Returns

Help! My ring doesn't fit.

I want to return my item

My order is broken/faulty